Terms and Conditions
Terms and Conditions
Last updated: March 9, 2026
1. Introduction
These Terms and Conditions govern your use of this website and your purchase of products offered through it. By accessing the website or placing an order, you agree to be bound by these Terms and Conditions.
If you do not agree to these Terms and Conditions, you should not use this website or purchase products through it.
This website is operated by Fiorena Milano, a business based in the Netherlands. Throughout these Terms and Conditions, the terms “we,” “us,” and “our” refer to Fiorena Milano.
These Terms and Conditions apply to all visitors, users, and customers of the website.
2. Business Model
Our business operates an online store using an international order fulfillment and dropshipping structure.
Products offered through this website are shipped directly to customers by third-party suppliers. These suppliers may be located outside the European Union.
Products may be shipped from different international fulfillment centers depending on supplier availability.
3. Product Availability and Orders
All products displayed on the website are subject to availability.
We reserve the right to refuse, limit, or cancel orders at our discretion. This may occur, for example, in cases of suspected fraud, pricing errors, or regulatory restrictions.
Product information, including descriptions, images, and specifications, is provided for general informational purposes and may be changed without prior notice.
4. Pricing
Prices displayed on the website may change at any time.
Unless otherwise stated, the prices displayed do not include VAT, import VAT, customs duties, or other charges associated with international imports.
The prices displayed on the website represent the price of the product. Any import taxes, import VAT, customs duties, customs clearance fees, or other charges imposed in the destination country are not included in the product price and are the responsibility of the customer.
5. Shipping and Delivery
Orders placed through our website are shipped directly from our suppliers to the customer.
Deliveries are made under Incoterms® 2020 DAP (Delivered At Place), as defined by the International Chamber of Commerce (ICC).
Under these terms:
- Transportation to the destination country is arranged by us or our suppliers.
- The customer is responsible for any import VAT, customs duties, customs clearance fees, and other import-related charges.
- These charges are not collected or prepaid at checkout.
Estimated delivery times are provided for guidance only and may be affected by shipping carriers, customs procedures, or other circumstances outside our reasonable control.
By placing an order through the website, the customer acknowledges that the shipment may be subject to customs inspections and that import charges or local taxes may be imposed by the customs authorities or other authorities in the destination country.
6. Customs and Import Obligations
By placing an order, the customer acknowledges that they act as the importer of the purchased goods.
The customer is responsible for complying with all applicable import regulations and for paying any VAT, customs duties, taxes, or related customs charges imposed in the destination country.
We do not act as the importer of record, customs declarant, or tax representative on behalf of the customer.
Failure to pay applicable import charges may result in delays, the return of the shipment, confiscation, or destruction of the goods. To the extent permitted by applicable law, we are not responsible for losses resulting from such circumstances.
7. Shipping Documentation
Documents accompanying shipments, including invoices and product descriptions, are provided for logistics and customs purposes.
Customers are responsible for determining whether the products they purchase may legally be imported into their country and whether any additional certifications, requirements, or restrictions apply.
8. Returns and Refunds
Returns and refunds are handled in accordance with our separate Return Policy.
Please note that customs duties, customs clearance fees, import VAT, and other import-related charges paid by the customer cannot be refunded by us.
9. Intellectual Property
All materials available on this website, including but not limited to text, graphics, product images, branding, logos, and design elements, are owned by us or used under license.
No content from this website may be copied, reproduced, distributed, or otherwise used without our prior written permission.
10. Limitation of Liability
To the fullest extent permitted by applicable law, we are not liable for:
- delays caused by shipping carriers or customs authorities;
- customs duties, import charges, or regulatory penalties;
- indirect, incidental, special, or consequential damages arising from or related to the use of our website or products.
Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.
11. Indemnification
You agree to indemnify and hold us harmless from claims, penalties, damages, losses, or costs arising from:
- violations of applicable customs or import regulations;
- inaccurate or incomplete information provided when placing an order;
- misuse of the website or products purchased through it.
This provision applies only to the extent permitted by applicable law.
12. Suspension or Termination
We reserve the right to suspend access to the website or cancel orders in the event of a violation of these Terms and Conditions or suspected misuse of the website.
13. Governing Law
These Terms and Conditions are governed by the laws of the Netherlands.
Any dispute arising out of or relating to these Terms and Conditions will be subject to the jurisdiction of the competent courts of the Netherlands, subject to any mandatory consumer protection rights or jurisdictional rules that may apply.
14. Changes to These Terms and Conditions
We reserve the right to revise or update these Terms and Conditions from time to time.
Any changes will apply from the date the updated Terms and Conditions are published on the website. Your continued use of the website following such updates constitutes acceptance of the revised Terms and Conditions, to the extent permitted by applicable law.
15. Business Information
Company Name: LXT Company
Brand / Store Name: Fiorena
Address:
Zuidkil 7
3356 CS Papendrecht
The Netherlands
Dutch Chamber of Commerce (KvK): 75963906
VAT Number: NL003026810B69
Email: Contact@fiorena.it
